This Privacy Policy explains how Savage Virtual Assistance ('we', 'us', 'our'), operated by Lauren Spalding trading as Savage Virtual Assistance, collects, uses and protects your personal data when you purchase from or interact with us at savage-va.co.uk.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Savage Virtual Assistance

Trading name of: Lauren Spalding

Business type: Sole trader

Email: lauren@savage-va.co.uk

Website: www.savage-va.co.uk

As a sole trader, Lauren Spalding is the data controller responsible for your personal data.

2. What Data We Collect

When you purchase a product or interact with us, we may collect the following personal data:

Data you provide directly:

•  First name and last name

•  Email address

•  Billing address (if provided at checkout)

•  Payment information - processed securely by Stripe. We never see or store your full card details.

Data collected automatically:

•  IP address and browser type (collected by our platform providers)

•  Pages visited on our website and time spent

•  Purchase history and product access

3. How We Use Your Data

We use your personal data for the following purposes:

•  To process and fulfil your order - delivering your purchased digital products

•  To send your purchase confirmation and product access details by email

•  To respond to any support requests or questions you send us

•  To send you relevant emails about our products and services - only if you have consented or purchased from us (you can unsubscribe at any time)

•  To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

•  Contract - to fulfil your purchase and deliver your product

•  Legitimate interests - to send post-purchase follow-up emails and improve our products

•  Consent - for marketing emails where you have opted in

•  Legal obligation - to maintain accurate financial records as required by HMRC

5. Third Parties We Share Data With

We use the following trusted third-party services to operate our business. Each has their own privacy policy and data processing agreements:

•  Systeme.io - our sales funnel and email marketing platform. Stores your name, email address and purchase history. Privacy policy: systeme.io/privacy-policy

•  Stripe - our payment processor. Handles all card payment data securely. We never store your payment card details. Privacy policy: stripe.com/gb/privacy

•  Google (Gmail, Google Drive) - used for business communications and file storage

•  Notion - used to host and deliver your digital template. No personal data is stored in Notion beyond your access to the template link.

We do not sell your personal data to any third parties.

6. How Long We Keep Your Data

•  Purchase records - kept for 6 years to comply with HMRC requirements for sole trader tax records

•  Email marketing data - kept until you unsubscribe or request deletion

•  Support correspondence - kept for 2 years after resolution

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

•  Right to access - request a copy of the personal data we hold about you

•  Right to rectification - ask us to correct inaccurate data

•  Right to erasure - ask us to delete your data (subject to legal retention requirements)

•  Right to restrict processing - ask us to limit how we use your data

•  Right to data portability - receive your data in a commonly used format

•  Right to object - object to us processing your data for marketing purposes

•  Right to withdraw consent - withdraw consent for marketing emails at any time

To exercise any of these rights, please email us at lauren@savage-va.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website and sales pages may use cookies - small text files placed on your device - to help them function correctly and to understand how visitors use them. Our platform providers (Systeme.io) may set cookies when you visit our pages.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our pages.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All payment data is encrypted and processed by Stripe, which is PCI DSS compliant. We use secure, password-protected accounts for all platforms that handle your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website at savage-va.co.uk. The date at the top of this page shows when it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: lauren@savage-va.co.uk

Website: www.savage-va.co.uk

Savage Virtual Assistance · savage-va.co.uk